Non-technical workforce training: Retail apprenticeships and human skills: Charlie Boyle (CSEI) and Oran Doherty (Apprenticeship In Retail Supervision Programme)

“I was doing a short course with the University College Dublin. And there was a guy, a lecturer from the Swedish University talking about critical thinking and problem-solving. And the point he made was that 40% of problem-solving is empathy.” – Charlie Boyle

Transcript: Episode 5 Transcript